Windows
RegisterMe:
RegisterMe not connecting/opening browser:
Possible fixes:
- Check random mac address/ random hardware setting disabled
- Make sure to RUN downloaded file when timer starts (smartRun screen error message: This program can harm your computer - Run anyway)
Eduroam:
Error cannot/unable connect to network:
Possible fixes:
- Forget network and re-enter credentials
- Make sure password is updated
- Make sure username has no spaces e.g: xxxx@sun.ac.za with password
- Restart device
- Windows updates then restart
Connected - no internet:
NB* Initial connects takes a few minutes, please be patient.
Possible fixes:
- Restart device
- Make sure password is updated
- Check random mac address/ random hardware setting disabled
- Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Related articles
Apple:
RegisterMe:
MacBook:
Connect to eduroam, enter full student email and password, enter admin password to make certificate changes.
iPhone:
Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to eduroam.
Eduroam:
MacBook:
RegisterMe shows unauthorized - close window and open browser enter URL.
iPhone:
RegisterMe shows unauthorized - make sure private address is disabled and join network, cancel and select use without internet, open browser and enter URL.
Android:
RegisterMe:
RegisterMe requires sign in - change random mac address to device mac, tap on RegisterMe to sign in then (Unauthorized will pop up, 3 dots top right use without internet) then open browser.
Eduroam:
Change random mac address to device mac, make sure all settings are filled in correctly, use full email and password.