Windows

RegisterMe!

1. RegisterMe! not connecting/opening browser

Possible fixes:

• Check random mac address/ random hardware setting disabled

• Make sure to "Run" downloaded file when timer starts. 

  • smart run screen error message: This program can harm your computer - Run anyway

Apple

RegisterMe! - LAN

MacBook

Make sure you have an Apple certified LAN adapter

Make sure the url address is filled in correctly if does not automatically pops up

Make sure your device has the latest software update

iPhone

Use full email and password.

Make sure your device has the latest software update

Android

Eduroam

When your password have changed please do the following

1. Click Eduroam on your Wi-Fi menu and the following should appear
2. Enter or select the following settings to connect:
   
   • Make sure you have the correct
   • Enter your Identity: Full university email e.g username@sun.ac.za
     • Make sure no spaces are left after you have entered it and do not auto fill

• • Anonymous identity: Leave it blank
  • Enter your Password: Enter your university password
  • Click connect
  • You will now be connected to Wi-Fi: Eduroam

Eduroam

1. Error cannot/unable connect to network

Possible fixes:

• Forget network and re-enter credentials

• Make sure password is updated

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

• Restart device

• Windows updates then restart

2. Connected - no internet:

Initial connection takes a few minutes, please be give it a moment and try again. 

Possible fixes:

• Restart device

• Make sure password is updated

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

4. Change/update university password

Device might not connect when your password has been updated

Possible fixes:

• Forget Eduroam wifi network
• Re-enter full sun email and password

Eduroam

MacBook

• Check profile in system preference, should be the last icon and remove the Eduroam profile
• Check in KeyChain and search Eduroam. Set the new password in the Certificate

iPhone

• • If your password has updated Please do the following

    • Go to Eduroam wifi and press the blue "i"
      Forget the network.
      When it shows up, click blue "i" again
      Turn off auto join
      Join network
      Enter full university email and password
      Trust certificate

  • If you cannot forget Eduroam network check if the Eduroam profile is installed:
    • Go to settings
    • General
    • VPN & Device management
    • Profiles
    • Remove Eduroam profile
    • Reinstall the Eduroam profile