Check random mac address/ random hardware setting disabled
Make sure to "Run" downloaded file when timer starts.
smart run screen error message: This program can harm your computer - Run anyway
Make sure you have an Apple certified LAN adapter
Make sure the url address is filled in correctly if does not automatically pops up
Make sure your device has the latest software update
Use full email and password.
Make sure your device has the latest software update
When your password have changed please do the following
Eduroam
Forget network and re-enter credentials
Make sure password is updated
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Restart device
Windows updates then restart
Initial connection takes a few minutes, please be give it a moment and try again.
Restart device
Make sure password is updated
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Device might not connect when your password has been updated
Go to Eduroam wifi and press the blue "i"
Forget the network.
When it shows up, click blue "i" again
Turn off auto join
Join network
Enter full university email and password
Trust certificate
If you are unable to solve your connectivity error and need further assistance, click here to log a Service Request.