Windows

Apple

Android

RegisterMe!

1. RegisterMe! not connecting/opening browser

Possible fixes:

• Check random mac address/ random hardware setting disabled

• Make sure to RUN downloaded file when timer starts. 

  • smartRun screen error message: This program can harm your computer - Run anyway

RegisterMe!

MacBook

Connect to Eduroam, enter full student email and password, enter admin password to make certificate changes.

Make sure your device has the latest software update

iPhone

Make sure private address is disabled and join network, use full email and password.

Make sure your device has the latest software update

RegisterMe!

• RegisterMe! requires sign in - change random mac address to device mac
• Tap on RegisterMe! to sign in
• Unauthorized will pop up, 3 dots top right use without internet then open browser.

Eduroam

1. Error cannot/unable connect to network

Possible fixes:

• Forget network and re-enter credentials

• Make sure password is updated

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

• Restart device

• Windows updates then restart

2. Connected - no internet:

Initial connection takes a few minutes, please be give it a moment and try again. 

Possible fixes:

• Restart device

• Make sure password is updated

• Check random mac address/ random hardware setting disabled

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

4. Change/update university password

Device might not connect when your password has been updated

Possible fixes:

• Forget Eduroam wifi network
• Re-enter full student email and password

Eduroam

MacBook

• Check profile in system preference, should be the last icon and remove the Eduroam profile
• Check in KeyChain and search Eduroam. Set the new password in the Certificate

iPhone

• • If your password has updated Please do the following

    • Go to Eduroam wifi and press the blue "i"
      Forget the network.
      When it shows up, click blue "i" again
      Deselect private address
      Turn off auto join
      Join network
      Enter full university email and password
      Trust certificate

  • If you cannot forget Eduroam network check if the Eduroam profile is installed:
    • Go to settings
    • General
    • VPN & Device management
    • Profiles
    • Remove Eduroam profile

Eduroam

When your password have changed please do the following

1. Click Eduroam on your Wi-Fi menu and the following should appear
2. Enter or select the following settings to connect:
   • Select EAP method: PEAP
   • Select Phase 2 authentication: MSCHAPv2
   • Set CA certificate: Do not validate
   • Enter your Identity: Full university email e.g username@sun.ac.za
     • Make sure no spaces are left after you have entered it and do not auto fill

• • Anonymous identity: Leave it blank
  • Enter your Password: Enter your university password
  • Certain Android devices: under advanced settings there will be a "use device mac address" or "turn off random mac address" please select use device mac address
  • Click connect
  • You will now be connected to Wi-Fi: Eduroam