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- Change your password
In this section you will be able to change your password. If you have already done this, please read through this section and make sure you have done every step.
If you have your username (student number) and a working password, proceed to STEP 3 or click here to change your password.
If you’ve forgotten, lost or haven’t received these credentials. You can proceed to STEP 2 and retrieve them if your cell phone number is correct on our system. (See STEP 7.3 on how to change your personal information) - Do not have a Password
If you do not have a password, or have forgotten your password.
Go to www.sun.ac.za/password
In Password Management, click on “Forgot Password?”
Verify that you are not a robot (click in the block), then "Continue".
Enter your student number and click “Proceed”
Select the most accessible option from the list; sms or email (an OTP will be sent to you) - follow the instructions. (See STEP 7.3 on how to change your personal information)
When asked, create a new password with letters, numbers, symbols and more than 8 characters.
Go to Step 4 - Change Password
NB* This is only applicable if your password has not expired yetIf you have used your password up to now, you have to synchronize it through all our systems for it work everywhere.
Go to www.sun.ac.za/password
In Password Management, click on “Change current password?”
Sign in on the University's Single Sign-On platform with your current password.
Read the compliency rules.
Type your current password.
Create a new password with letters, numbers, symbols and more than 8 characters, then click on "Submit".
Go to Step 4 - Setup Multifactor Authentication (MFA)
(What is MFA?)Setup MFA here - use your full email address, i.e. 12345678@sun.ac.za, and new password.
Setup your Microsoft Authenticator App by following the instructions prompted on the screen.
IMPORTANT - In Step 1: How should we contact you? - Choose Mobile App.
NOTE - If you do not have a smartphone, please choose SMS. When chosing SMS, make sure the university have your correct cell phone number. Correct it here AND here
Find detailed guides on how to setup your MFA here
How to use MFA? - Navigate to this document
Find general information on MFA here and here
If you have a student card proceed to STEP 5 otherwise proceed to STEP 6
(For third party software users - i.e. Linux or Apple users, please click here for instructions.) - Loading Printing Money
Only if you want to print on campus.
NB Only possible if you have a valid student card
Open User Admin, by going to www.sun.ac.za/useradm
Log on with your student number and new password.
You need to load money onto the printing system, from your student account, in order for you to be able to print. (See FAQ on "How to Print?") - SU Basline Survey for Incoming First-Year Students
NB* This is only for first years
Do the SU Baseline survey here. (Afrikaanse opname is hier)
Complete the Personal Information section.
Answer the survey.
Read the instructions on the start page of the survey. - My.SUN Guide
Go to my.sun.ac.za or double click the My.SUN icon on the desktop - This is the portal of the University – SIGN IN ON my.sun.ac.zaViewing Class Timetables in My.SUNClick on Undergraduate
- Click on STUDIES
Click on Class Timetable (First Years)
Your Timetable will be available from the Thursday before your classes start.
Group allocations are final as seats are limited and cannot be swapped around as it affects your second semester timetable.
EDP students will receive their timetables from/at their corresponding faculties.
Accessing SU Email in My.SUN
- Click on Undergraduate
- Click on GENERAL
- Click on Web E-mail, then click OUTLOOK CLOUD EMAIL (OFFICE 365) or
Go directly to Office365 Cloud at outlook.office.com
- As a student, you get free installations of Microsoft Office 365 for your pc or tablet. Login to portal.office.com. Login with your email address (studentnumber@sun.ac.za) and password and click install – this requires an internet connection.
Change Personal Informationin My.SUN
- Click on Undergraduate
Click on Administration
Click on Personal Information
Select Update Information, at the bottom of the screen, if your cell phone number, address or email has changed. Make sure all the fields are filled in and accept changes.
Having this info up to date assists with password changes and for the University to be in contact with you.
- Click on Undergraduate
- Click on STUDIES
- Technology Survey
Please complete the following questions regarding your personal electronic devices and internet connectivity. This information is of key importance to the university especially in times of lockdown when students have to work from home on their own devices. This data will help your faculty’s management to better understand the various needs of our students so that we can prepare and provide the necessary support to the best of our abilities. The data will not be provided outside the university and it is collected anonymously, thus your responses cannot be connected back to you as an individual.
- Please click here to complete the survey.
- Sign in with your entire e-mail address and your current/newly chosen password.
- SUNLearn
What is SUNLearn?
It is the platform on which most lecturers will communicate any electronic material or online activities that is available for the respective modules. The purpose of this session is to give you a brief introduction to the platform. Please follow the instructions below to complete this activity.In the address bar of your browser type: learn.sun.ac.za or click here or you can navigate via My.SUN
Click on Undergraduate
Click on STUDIES
Click on SUNLearn
Once the SUNLearn page appears you click on “Log in” to sign on.
To log in, select the username textbox and type in your student number.
Then select the password textbox and type in your university password.
Remember this password is case sensitive.Next click on the “Sign in” button
Next, you must read and accept the policy agreement. (This is a once off action)
Once you are logged in a list of all the modules for which you are registered will appear.
- Install MS Teams to attend online sessions and classes
Log onto portal.office.com
Use your full email address, and your current password.
Find the button (top right) "Install Office"
Install the entire office suite for your particular operating system and your smart phone or tablet. (note!! do not install Skype for Business.) - Apps to download
Interactive campus map - Google Play or Apple iStore
Microsoft Authenticator - Google Play or Appl iStore
Link to the campus map - campusmap.sun.ac.za - Follow the link to your corresponding Faculty
Economics and Management Sciences click here
Engineering click here
Arts and Social Sciences, Education, Law and Theology click here
Science and AgriScience click here
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