Image AddedWindows

RegisterMe

!

RegisterMe! not connecting/opening browser

Possible fixes:

• Smart run
• Check random mac address/ random hardware setting disabled
• Make sure to RUN downloaded file when timer starts (smartRun screen error message: This program can harm your computer - Run anyway)

Eduroam:

Image AddedApple

RegisterMe!

MacBook

• Make sure you have an Apple certified LAN adapter
• When it states "Unauthorised" please type the URL into the browser to continue.
• https://registerme.sun.ac.za 
• Make sure your device has the latest software update

iPhone

• Use full email and password.
• Make sure your device has the latest software update

Image AddedAndroid

RegisterMe!

• Be sure your device is updated
• If unauthorized comes up, select 3 dots top right and select use without internet
• Fill in URL correctly https://registerme.sun.ac.za

Eduroam

 Error

cannot/unable connect to network

• Forget network and re-enter credentials

• Make sure password is updated

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

• Restart device

• Windows updates then restart

Connected - no internet:

NB* Initial connects connection takes a few minutes, please be patient.

give it a moment and try again.

• Restart device

• Make sure password is updated

• Check random mac address/ random hardware setting disabled

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

Related articles

Apple:

RegisterMe:

MacBook:

Connect to eduroam, enter full student email and password, enter admin password to make certificate changes.

iPhone:

Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to eduroam.

Eduroam:

MacBook:

RegisterMe shows unauthorized - close window and open browser enter URL.

iPhone:

RegisterMe shows unauthorized - make sure private address is disabled and join network, cancel and select use without internet, open browser and enter URL.

Android:

RegisterMe:

RegisterMe requires sign in - change random mac address to device mac, tap on RegisterMe to sign in then (Unauthorized will pop up, 3 dots top right use without internet) then open browser.

Eduroam:

Change/update university password

Device might not connect when your password has been updated

• Forget Eduroam wifi network
• Re-enter full sun email and password

Eduroam

MacBook

• Check profile in system preference, should be the last icon and remove the Eduroam profile
• Check in KeyChain and search Eduroam. Set the new password in the Certificate

iPhone

• • If your password has updated Please do the following

    • Go to Eduroam wifi and press the blue "i"
      Forget the network.
      When it shows up, click blue "i" again
      Turn off auto join
      Join network
      Enter full university email and password
      Trust certificate

  • If you cannot forget Eduroam network check if the Eduroam profile is installed:
    • Go to settings
    • General
    • VPN & Device management
    • Profiles
    • Remove Eduroam profile
    • Reinstall the Eduroam profile

Eduroam

When your password have changed please do the following

• Click Eduroam on your Wi-Fi menu and the following should appear
• Enter or select the following settings to connect
• Make sure you have the correct
• Enter your Identity: Full university email e.g username@sun.ac.za^{Image Added}
• Make sure no spaces are left after you have entered it and do not auto fill
• Enter your Password: Enter your university password
• Click connect
• You will now be connected to Wi-Fi: Eduroam