Windows
Apple
Android
RegisterMe!
1. RegisterMe! not connecting/opening browser
Possible fixes:
Check random mac address/ random hardware setting disabled
Make sure to RUN downloaded file when timer starts.
smartRun screen error message: This program can harm your computer - Run anyway
RegisterMe!
MacBook
Connect to Eduroam, enter full student email and password, enter admin password to make certificate changes.
Make sure your device has the latest software update
iPhone
Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to Eduroam..
Make sure your device has the latest software update
RegisterMe!
- RegisterMe! requires sign in - change random mac address to device mac
- Tap on RegisterMe! to sign in
- Unauthorized will pop up, 3 dots top right use without internet then open browser.
Eduroam
1. Error cannot/unable connect to network
Possible fixes:
Forget network and re-enter credentials
Make sure password is updated
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Restart device
Windows updates then restart
2. Connected - no internet:
Initial connection takes a few minutes, please be give it a moment and try again.
Possible fixes:
Restart device
Make sure password is updated
Check random mac address/ random hardware setting disabled
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
4. Change/update university password
Device might not connect when your password has been updated
Possible fixes:
- Forget Eduroam wifi network
- Re-enter full student email and password
MacBook
- RegisterMe! shows unauthorized
- close window and open browser enter URL.
iPhone
- RegisterMe! shows unauthorized
- Make sure private address is disabled and join network, cancel and select use without internet, open browser and enter URL.
Eduroam
MacBook
- Check profile in system preference, should be the last icon and remove the Eduroam profile
- Check in KeyChain and search Eduroam. Set the new password in the Certificate
iPhone
- If your password has updated Please do the following
Go to Eduroam wifi and press the blue "i"
Forget the network.
When it shows up, click blue "i" again
Deselect private address
Turn off auto join
Join network
Enter full university email and password
Trust certificate
- If you cannot forget Eduroam network check if the Eduroam profile is installed:
- Go to settings
- General
- VPN & Device management
- Profiles
- Remove Eduroam profile
- If your password has updated Please do the following
Eduroam
When your password have changed please do the following
- Click Eduroam on your Wi-Fi menu and the following should appear
- Enter or select the following settings to connect:
- Select EAP method: PEAP
- Select Phase 2 authentication: MSCHAPv2
- Set CA certificate: Do not validate
- Enter your Identity: Full university email e.g username@sun.ac.za
- Make sure no spaces are left after you have entered it and do not auto fill
- Anonymous identity: Leave it blank
- Enter your Password: Enter your university password
- Certain Android devices: under advanced settings there will be a "use device mac address" or "turn off random mac address" please select use device mac address
- Click connect
- You will now be connected to Wi-Fi: Eduroam
Eduroam
- Change random mac address to device mac
- Make sure all settings are filled in correctly, use full email and password.
If you are unable to solve your connectivity error and need further assistance, click here to log a Service Request.