Windows
Apple
Android
RegisterMe!
RegisterMe! not connecting/opening browser
Possible fixes:
Check random mac address/ random hardware setting disabled
Make sure to RUN downloaded file when timer starts.
smartRun screen error message: This program can harm your computer - Run anyway
RegisterMe!
MacBook
Connect to Eduroam, enter full student email and password, enter admin password to make certificate changes.
iPhone
Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to Eduroam.
RegisterMe!
- RegisterMe! requires sign in - change random mac address to device mac
- Tap on RegisterMe! to sign in
- Unauthorized will pop up, 3 dots top right use without internet then open browser.
Eduroam
Error cannot/unable connect to network
Possible fixes:
Forget network and re-enter credentials
Make sure password is updated
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Restart device
Windows updates then restart
Connected - no internet:
Initial connects connection takes a few minutes, please be patient.give it a moment and try again.
Possible fixes:
Restart device
Make sure password is updated
Check random mac address/ random hardware setting disabled
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Apple
RegisterMe
MacBook
Connect to eduroam, enter full student email and password, enter admin password to make certificate changes.
iPhone
Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to eduroam.Eduroam
MacBook
- RegisterMe! shows unauthorized
- close window and open browser enter URL.
iPhone
- RegisterMe
- ! shows unauthorized
- Make sure private address is disabled and join network, cancel and select use without internet, open browser and enter URL.
RegisterMe
RegisterMe requires sign in - change random mac address to device mac, tap on RegisterMe to sign in then (Unauthorized will pop up, 3 dots top right use without internet) then open browser.
Eduroam
- Change random mac address to device mac
- Make sure all settings are filled in correctly, use full email and password.
If you are unable to solve your connectivity error and need further assistance, click here to log a Service Request.