Image Modified Windows

RegisterMe

Image AddedRegisterMe not connecting/opening browser

Possible fixes:

• Check random mac address/ random hardware setting disabled

• Make sure to RUN downloaded file when timer starts

  (

  • smartRun screen error message: This program can harm your computer - Run anyway

  )

Eduroam

Image AddedError cannot/unable connect to network

Possible fixes:

• Forget network and re-enter credentials

• Make sure password is updated

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

• Restart device

• Windows updates then restart

Connected - no internet:

NB* Initial connects takes a few minutes, please be patient.

Possible fixes:

• Restart device

• Make sure password is updated

• Check random mac address/ random hardware setting disabled

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

Related articles

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showLabels false max 5 spaces ITHUB showSpace false sort modified reverse true type page cql label in ("registerme","problems","issues","wifi","eduroam") and type = "page" and space = "ITHUB" labels wifi issues registerme eduroam problems

Image ModifiedApple

RegisterMe:

MacBook:

Connect to eduroam, enter full student email and password, enter admin password to make certificate changes.

iPhone:

Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to eduroam.

Eduroam:

MacBook:

RegisterMe shows unauthorized - close window and open browser enter URL.

iPhone:

RegisterMe shows unauthorized - make sure private address is disabled and join network, cancel and select use without internet, open browser and enter URL.

Image ModifiedAndroid

RegisterMe:

RegisterMe requires sign in - change random mac address to device mac, tap on RegisterMe to sign in then (Unauthorized will pop up, 3 dots top right use without internet) then open browser.

Eduroam:

Change random mac address to device mac, make sure all settings are filled in correctly, use full email and password.