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| CALL OUT FEES | ||
| Stellenbosch & campus | R 770920 | |
| Offsite (outside Stellenbosch) | R 10001180 | |
| SUPPORT | ||
| GENERAL SUPPORT | During exams | Send a request |
| After hours < than 4 hours | R 3195 | |
| After hours > than 4 hours | R 6390 | |
| Work hours: 08:00-16:30 | No additional charge | |
| CONFERENCES | Wi-Fi setup | R 425 510 per day |
| PRESENTATIONS | Weekdays: Half day | R 13201560 |
| (rate per technician) | Weekdays: Full day | R 24002820 |
| After hours < than 4 hours | R 19202260 | |
| After hours > than 4 hours | R 34504070 | |
| DATA TRANSFER/ BACKUP (in/out of warranty devices) | Less than 15GB More than 15GB | R 11501360 R 19752330 |
| NON-STANDARD DEVICES | Acer, Toshiba, Sony, etc. | R 390R450 |
| VETTING AND NETWORK REGISTRATION (up to 5 devices/ staff/student) | Check device OS, virus and security before granting network access | R 410450 |
| OUT OF WARRANTY ASSETS | ||
| Diagnostic check / Handling fee per device | R 215370 | |
| Format and reinstall operating system (Windows, Linux, Apple macOS) | R 390 450 excl. data backup | |
| Replacements of hardware components (sent to 3rd party) | Quote will be sent Prices guided by supplier policy | At cost. For the account of dept/staff/student Rejection fee applicable |