Windows
RegisterMe!
RegisterMe! not connecting/opening browser
- Smart run screen error message: This program can harm your computer - Run anyway
Apple
RegisterMe!
MacBook
- Make sure you have an Apple certified LAN adapter
- When it states "Unauthorised" please type the URL into the browser to continue.
- https://registerme.sun.ac.za
- Make sure your device has the latest software update
iPhone
- Use full email and password.
- Make sure your device has the latest software update
Android
RegisterMe!
- Be sure your device is updated
- If unauthorized comes up, select 3 dots top right and select use without internet
- Fill in URL correctly https://registerme.sun.ac.za
Eduroam
Error
Errorcannot/unable connect to network
:Possible fixes:Forget network and re-enter credentials
Make sure password is updated
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Restart device
Windows updates then restart
Connected - no internet:
Initial connection takes a few minutes, please be give it a moment and try again.
Restart device
Make sure password is updated
Windows:
Check random mac address/ random hardware setting disabled, reconnect to RegisterMe, make sure to RUN downloaded file when timer starts (smartRun screen error message: This program can harm your computer - Run anyway)Eduroam:
Windows:
Use full email and password
Related articles
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Apple:
RegisterMe:
MacBook:
Connect to eduroam, enter full student email and password, enter admin password to make certificate changes.
iPhone:
Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to eduroam.
Eduroam:
MacBook:
RegisterMe shows unauthorized - close window and open browser enter URL.
iPhone:
RegisterMe shows unauthorized - make sure private address is disabled and join network, cancel and select use without internet, open browser and enter URL.
Android:
RegisterMe:
RegisterMe requires sign in - change random mac address to device mac, tap on RegisterMe to sign in then (Unauthorized will pop up, 3 dots top right use without internet) then open browser.
Eduroam:
Change random mac address to device mac, make sure all settings are filled in correctly, use full email and password.Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Change/update university password
Device might not connect when your password has been updated
- Forget Eduroam wifi network
- Re-enter full sun email and password
Eduroam
MacBook
- Check profile in system preference, should be the last icon and remove the Eduroam profile
- Check in KeyChain and search Eduroam. Set the new password in the Certificate
iPhone
- If your password has updated Please do the following
Go to Eduroam wifi and press the blue "i"
Forget the network.
When it shows up, click blue "i" again
Turn off auto join
Join network
Enter full university email and password
Trust certificate
- If you cannot forget Eduroam network check if the Eduroam profile is installed:
- Go to settings
- General
- VPN & Device management
- Profiles
- Remove Eduroam profile
- Reinstall the Eduroam profile
- If your password has updated Please do the following
Eduroam
When your password have changed please do the following
- Click Eduroam on your Wi-Fi menu and the following should appear
- Enter or select the following settings to connect
- Make sure you have the correct
- Enter your Identity: Full university email e.g username@sun.ac.za
- Make sure no spaces are left after you have entered it and do not auto fill
- Enter your Password: Enter your university password
- Click connect
- You will now be connected to Wi-Fi: Eduroam
If you are unable to solve your connectivity error and need further assistance, click here to log a Service Request.