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Last updated: from source: http://itservices.sun.ac.za/servicecharges.htm |
IT SUPPORT FOR CONFERENCES & WEBINARS | ||||||||
Monday - Friday | Half Day | R 1628 | ||||||
Full Day | R 2943 | |||||||
After hours | Less | |||||||
CALL OUT FEES | Stellenbosch & campus | R 920 | Offsite (outside Stellenbosch) | R 1180 | ||||
SUPPORT | ||||||||
GENERAL SUPPORT | During exams | Send a request | ||||||
After hours < than 4 hours | R 31952358 | |||||||
After hours > More than 4 hours | R 6390 | Work hours: 08:00-16:30 | No additional charge | |||||
CONFERENCES | Wi-Fi setup | R 510 per day | ||||||
PRESENTATIONS | Weekdays: Half day | R 1560 | ||||||
(rate per technician) | Weekdays: Full day | R 2820 | ||||||
4247 | ||||||||
CALL OUT FEES - FOR IT SUPPORT OFF CAMPUS | ||||||||
Stellenbosch vicinity | Within 20Km of the University | R 960 | ||||||
SOFTWARE | ||||||||
Windows Operating System | Request Pricing | |||||||
Microsoft Office | Request Pricing | |||||||
Other | Request Pricing | |||||||
GENERAL SUPPORT OF ASSET DEVICES | ||||||||
Data transfer/backup | Less than 15GB | R 1419 | After hours < than 4 hours | R 2260 | After hours > than 4 hours | R 4070 | DATA TRANSFER/ BACKUP (in/out of warranty devices) | Less than 15GB |
More than 15GB | R 13602431 | |||||||
Reloading of Operating System | Apple Macbook or iPad | R 2330480 | ||||||
NON-STANDARD DEVICES | Non-standard Assets (e.g Acer, Toshiba, Sony , etc. | R450 | ) | R 292 | ||||
During the exam period | Normal Hours | No Additional Charge | ||||||
After Hours, Less than 4 Hours | R 3955 | |||||||
After Hours, More than 4 Hours | R 7868 | |||||||
Conferences or Workshops | WiFi Setup per Day | R 543 | VETTING AND NETWORK REGISTRATION (up to 5 devices/ staff/student) | Check device OS, virus and security before granting network access | R 450 | |||
OUT OF WARRANTY ASSETS | ||||||||
Diagnostic check / Handling fee per device | R 292 | |||||||
Vetting and Activation of Device (Includes up to 5 Devices) | Check device for OS/Virus/Security before granting access to network | R 490 | ||||||
Install Windows on MAC/ In-House Data Recovery on Internal/External Drive | R 1230 370 | |||||||
Format and reinstall operating system | (Windows, Linux, Apple macOS) | R 450 480 excl. data backup | ||||||
Replacements of hardware components (sent to 3rd party) | Quote will be sent Prices guided by supplier policy | At cost. For the account of dept/staff/student Rejection fee applicable |