Windows

RegisterMe

RegisterMe not connecting/opening browser

Possible fixes:

• Check random mac address/ random hardware setting disabled

• Make sure to RUN downloaded file when timer starts. 

  • smartRun screen error message: This program can harm your computer - Run anyway

Eduroam

Error cannot/unable connect to network

Possible fixes:

• Forget network and re-enter credentials

• Make sure password is updated

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

• Restart device

• Windows updates then restart

Image AddedConnected - no internet:

Initial connects takes a few minutes, please be patient.

Possible fixes:

• Restart device

• Make sure password is updated

• Check random mac address/ random hardware setting disabled

• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

Related articles

Related issues

Apple

RegisterMe

MacBook

Connect to eduroam, enter full student email and password, enter admin password to make certificate changes.

iPhone

Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to eduroam.

---

Eduroam

MacBook

RegisterMe shows unauthorized - close window and open browser enter URL.

iPhone

RegisterMe shows unauthorized - make sure private address is disabled and join network, cancel and select use without internet, open browser and enter URL.

---

Android

RegisterMe

RegisterMe requires sign in - change random mac address to device mac, tap on RegisterMe to sign in then (Unauthorized will pop up, 3 dots top right use without internet) then open browser.

---

Eduroam

Change random mac address to device mac, make sure all settings are filled in correctly, use full email and password.

---