| Info |
|---|
Last updated: from source: http://itservices.sun.ac.za/servicecharges.htm |
| IT SUPPORT FOR CONFERENCES & WEBINARS | |||||
| Monday - Friday | Half Day | R 1628 | |||
| Full Day | R 2943 | ||||
| After hours | Less | ||||
| CALL OUT FEES | Stellenbosch & campus | R 920 | Offsite (outside Stellenbosch) | R 1180 | |
| SUPPORT | |||||
| GENERAL SUPPORT | During exams | Send a request | |||
| After hours < than 4 hours | R 37502358 | ||||
| After hours > More than 4 hours | R 7540 | Work hours: 08:00-16:30 | No additional charge | ||
| CONFERENCES | Wi-Fi setup | R 510 per day | |||
| PRESENTATIONS | Weekdays: Half day | R 1560 | |||
| (rate per technician) | Weekdays: Full day | R 2820 | After hours < than 4 hours | R 2260 | After hours > than 4 hours | R 4070 |
| DATA TRANSFER/ BACKUP (in/out of warranty devices) | Less than 15GB More than 15GB | R 1360 R 2330 | |||
| NON-STANDARD DEVICES | Acer, Toshiba, Sony, etc. | R 460 | |||
| 4247 | |||||
| CALL OUT FEES - FOR IT SUPPORT OFF CAMPUS | |||||
| Stellenbosch vicinity | Within 20Km of the University | R 960 | |||
| SOFTWARE | |||||
| Windows Operating System | Request Pricing | ||||
| Microsoft Office | Request Pricing | ||||
| Other | Request Pricing | ||||
| GENERAL SUPPORT OF ASSET DEVICES | |||||
| Data transfer/backup | Less than 15GB | R 1419 | |||
| More than 15GB | R 2431 | ||||
| Reloading of Operating System | Apple Macbook or iPad | R 480 | |||
| Non-standard Assets (e.g Acer, Toshiba, Sony etc.) | R 292 | ||||
| During the exam period | Normal Hours | No Additional Charge | |||
| After Hours, Less than 4 Hours | R 3955 | ||||
| After Hours, More than 4 Hours | R 7868 | ||||
| Conferences or Workshops | WiFi Setup per Day | R 543 | VETTING AND NETWORK REGISTRATION (up to 5 devices/ staff/student) | Check device OS, virus and security before granting network access | R 444 |
| OUT OF WARRANTY ASSETS | |||||
| Diagnostic check / Handling fee per device | R 292 | ||||
| Vetting and Activation of Device (Includes up to 5 Devices) | Check device for OS/Virus/Security before granting access to network | R 490 | |||
| Install Windows on MAC/ In-House Data Recovery on Internal/External Drive | R 1230 270 | ||||
| Format and reinstall operating system | (Windows, Linux, Apple macOS) | R 450 480 excl. data backup | |||
| Replacements of hardware components (sent to 3rd party) | Quote will be sent Prices guided by supplier policy | At cost. For the account of dept/staff/student Rejection fee applicable | |||