This guide is for reconnecting to Eduroam when password has been updated/changed or issues reconnecting when moving between buildings.

Step-by-step guide


  1. Go to Wifi Preferences
    Select the 3 dots next to Eduroam and select Forget this Network


  2. On the next window click Forget



  3. You will need to be connected to another WiFi or RegisterMe

    Select the link to go to the site: https://cat.eduroam.org

    Now select the link that says Click here to download your eduroam installer.



  4. Search and select for Stellenbosch University



  5. Allow the download



  6. Select OK to confirm the download



  7. Go to Preferences and search for Profile



    Select Profile Eduroam, profile will be under Device Management, Double click file



  8. Select Install and Continue to proceed with the installation





  9. Enter your SU email and password



  10. Click Install



  11. Enter your device password



  12. Go to Preferences > WiFi > click Connect next to Eduroam



    You should now be connected


NB* If you are experiencing issues with reconnecting:

Please try the steps below:

Step-by-step guide

Step 1 :

Eduroam is usually installed as a configuration profile.

  1. Open System Settings
  2. Go to Privacy & Security
  3. Scroll down and click Profiles
  4. Select eduroam
  5. Click Remove Profile
  6. Enter your Mac password to confirm
  7. Restart Wi-Fi (or reboot to be safe)

This removes the certificate, Wi-Fi config, and authentication settings.

If the problem persists: Try step 2

Step 2 :

Do this only if eduroam still causes issues.

  1. Open Keychain Access
  2. Select System and login keychains
  3. In Category, choose Certificates
  4. Search for:
    • eduroam
    • your university name
    • EAP or Radius
  1. Right-click the relevant certificate → Delete
  2. Enter your Mac password