Windows
Check random mac address/ random hardware setting disabled
Make sure to RUN downloaded file when timer starts.
smartRun screen error message: This program can harm your computer - Run anyway
Connect to Eduroam, enter full student email and password, enter admin password to make certificate changes.
Make sure your device has the latest software update
Make sure private address is disabled and join network, use full email and password.
Make sure your device has the latest software update
Eduroam
Forget network and re-enter credentials
Make sure password is updated
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Restart device
Windows updates then restart
Initial connection takes a few minutes, please be give it a moment and try again.
Restart device
Make sure password is updated
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Device might not connect when your password has been updated
Go to Eduroam wifi and press the blue "i"
Forget the network.
When it shows up, click blue "i" again
Turn off auto join
Join network
Enter full university email and password
Trust certificate
When your password have changed please do the following
If you are unable to solve your connectivity error and need further assistance, click here to log a Service Request.