Check random mac address/ random hardware setting disabled
Make sure to RUN downloaded file when timer starts.
smartRun screen error message: This program can harm your computer - Run anyway
Connect to Eduroam, enter full student email and password, enter admin password to make certificate changes.
Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to Eduroam.
Eduroam
Forget network and re-enter credentials
Make sure password is updated
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
Restart device
Windows updates then restart
Initial connection takes a few minutes, please be give it a moment and try again.
Restart device
Make sure password is updated
Check random mac address/ random hardware setting disabled
Make sure username has no spaces e.g: xxxx@sun.ac.za with password
If you are unable to solve your connectivity error and need further assistance, click here to log a Service Request.