Windows

RegisterMe:

RegisterMe not connecting/opening browser:

Possible fixes:

• Check random mac address/ random hardware setting disabled
• Make sure to RUN downloaded file when timer starts (smartRun screen error message: This program can harm your computer - Run anyway)

Eduroam:

Error cannot/unable connect to network:

Possible fixes:

• Forget network and re-enter credentials
• Make sure password is updated
• Make sure username has no spaces e.g: xxxx@sun.ac.za with password
• Restart device
• Windows updates then restart

Connected - no internet:

NB* Initial connects takes a few minutes, please be patient.

Possible fixes:

• Restart device
• Make sure password is updated
• Check random mac address/ random hardware setting disabled
• Make sure username has no spaces e.g: xxxx@sun.ac.za with password

Related articles

Apple:

RegisterMe:

MacBook:

Connect to eduroam, enter full student email and password, enter admin password to make certificate changes.

iPhone:

Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to eduroam.

Eduroam:

MacBook:

RegisterMe shows unauthorized - close window and open browser enter URL.

iPhone:

RegisterMe shows unauthorized - make sure private address is disabled and join network, cancel and select use without internet, open browser and enter URL.

Android:

RegisterMe:

RegisterMe requires sign in - change random mac address to device mac, tap on RegisterMe to sign in then (Unauthorized will pop up, 3 dots top right use without internet) then open browser.

Eduroam:

Change random mac address to device mac, make sure all settings are filled in correctly, use full email and password.