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Windows

Apple

Android

RegisterMe!

Image RemovedRegisterMe

1. RegisterMe! not connecting/opening browser

Possible fixes:

  • Check random mac address/ random hardware setting disabled

  • Make sure to RUN downloaded file when timer starts. 

    • smartRun screen error message: This program can harm your computer - Run anyway

RegisterMe!

MacBook

Connect to Eduroam, enter full student email and password, enter admin password to make certificate changes.

iPhone

Make sure private address is disabled and join network, use full email and password, Trust certificate and wait for connection. Unsecure network will show when connected to Eduroam.

RegisterMe!

  • RegisterMe! requires sign in - change random mac address to device mac
  • Tap on RegisterMe! to sign in
  • Unauthorized will pop up, 3 dots top right use without internet then open browser.

Eduroam

Image RemovedError

1. Error cannot/unable connect to network

Possible fixes:

  • Forget network and re-enter credentials

  • Make sure password is updated

  • Make sure username has no spaces e.g: xxxx@sun.ac.za with password

  • Restart device

  • Windows updates then restart

Image Removed

2. Connected - no internet:

Initial connection takes a few minutes, please be give it a moment and try again. 

Possible fixes:

  • Restart device

  • Make sure password is updated

  • Check random mac address/ random hardware setting disabled

  • Make sure username has no spaces e.g: xxxx@sun.ac.za with password

Eduroam

MacBook

  • RegisterMe! shows unauthorized
    • close window and open browser enter URL.

iPhone

  • RegisterMe! shows unauthorized 
    • Make sure private address is disabled and join network, cancel and select use without internet, open browser and enter URL.


Eduroam

  • Change random mac address to device mac
    • Make sure all settings are filled in correctly, use full email and password.


If you are unable to solve your connectivity error and need further assistance, click here to log a Service Request